CareerPlug’s Support Team responds to inbound cases within standard business hours of Monday through Friday, 7am-5pm CDT, excluding holidays. Channels of communication include phone, email, and video call support. Site status for our application can be viewed and subscribed to at: https://status.careerplug.com/.
You may create an email-based case by using support@careerplug.com or using the contact form on our Online Help Center. Both options will generate an automated email when a support case regarding your issue or question has been created. Once you receive email confirmation, we strive to provide an initial response within 2-4 business hours. Unusually high case volume may result in a longer response time.
Resolution times may vary based on the nature and complexity of the case. We strive to provide average resolution times of 4-6 hours. If your case requires a ‘Technical Review’ (which requires coordination with our Product Team), please give us 1-2 business days to correctly diagnose and reproduce your issue. If your case involves a Technical Review, you’ll be notified accordingly. Any issues that require developers to resolve (bugs) are treated as engineering tickets with service level agreements based on severity and prioritized accordingly.
Phone Support
Call our direct phone number at 512-579-0164.
When you call us during business hours, we strive to answer calls as quickly as possible. If all agents are assisting other customers at that time, you’ll have the option to wait on hold for the next available agent or to schedule a video call for a set time that works with your schedule. Once on the phone with a live agent, you’ll be asked account verification questions to ensure the security of your account before receiving assistance.
Video Call Support
Click here to schedule a Support Zoom Call with a Hiring Expert.
To skip any possible hold time through the phone lines, you can book a Zoom call with our support team at a time that works best with your schedule. When booking, you’ll be prompted to provide your name, email, phone number, company name, and a brief explanation of your issue. Once booked, you’ll receive a confirmation email and a calendar invitation with the Zoom link to join the call at the scheduled time. We ask that you’re at your computer and logged into your CareerPlug account at the time of the call. Being on video allows you to share your screen with us for accurate and thorough troubleshooting.
One of CareerPlug’s core values is Speak Up, Step Up. At CareerPlug, we believe feedback is paramount to ensuring we provide you with quality service.
At the end of your interaction, when your support case is closed, we provide an opportunity to rate your recent experience, including an option to provide open-text feedback about your experience with our Support Team.
Platform Engineering Manager
Senior Manager of Product Support
Consultant Manager
Tier 1 Manager
Manager of Partner Success
Consultant Manager
Engineering Manager
Engineering Manager
5: AUTOMATE
Hiring is hard, but partnering with us makes it easier. From posting jobs to scheduling interviews, CareerPlug allows you to automate certain parts of the process to improve your results and save you time.
3: EVALUATE
Once you think you have found the right person, use our reference and background check resources to verify them. Then, send an electronic offer letter from CareerPlug to close the deal!
4: HIRE
Use our prescreen questions and assessments to identify the best applicants. Then use our interview questions and scorecards to evaluate for the right things consistently.
2: COMMUNICATE
Use our notifications and automations to be the first to respond to qualified applicants. Send texts and emails from directly from CareerPlug to convert applicants to scheduled interviews.
1: ATTRACT
Use our templates to create an attractive careers page and job posting. Then promote it through our job board partners, as well as directly with your employees, customers, and social network.
Business Intelligence Manager
Manager of Account Executives
Senior Manager of Operations
HR Manager
Manager of Partnership Account Executives
Senior Manager of Partner Services
Originally from small town in central Texas, Ashley Johnson graduated from Texas State University in 2013 with a degree in Business Administration. She was hired by CareerPlug as a Talent Specialist in 2014, and moved up to ultimately lead the Recruitment Services team. From there, she pivoted to Implementation, and is now the Implementation Manager.
As the Implementation Manager, Ashley and 3 direct reports function as a transition between Sales and Partner Success in helping our clients get set up and established in our software. She spends her free time raising her 2 dogs, playing cornhole, and perfecting the art of charcuterie.
Director of Engineering
Manager of Partner Growth
Director of Product Marketing
Director of Software Operations
Director of UX & Product Design
Senior Director of Sales
Outside Sales Manager
Senior Director of People
Vice President of Product and Engineering
VP of Business Development
Chris accidentally started a 20-year career in franchising when he was 18 years old and took a job painting houses for College Pro Painters. That job turned into the ownership of his first franchise (a house painting franchise). While at Monmouth College in IL, he operated his business, played on the varsity football team, and studied to become a teacher.
The taste of entrepreneurship and desire to coach others led Chris deeper into franchising, working with a few franchise brands helping them grow their businesses. He lived in the Chicagoland area his entire life until recently moving his family to Austin, TX.
In his free time Chris coaches youth sports, especially youth football, and spends as much time as he can with his wife and 2 children.
President
Native to Texas, Jenny graduated from the University of Texas at Austin in 2004 and joined CareerPlug in 2017. She retired her first career path as a Registered Dietitian after 10 years, and has found her true belonging in business operations.
As CareerPlug’s President, Jenny leads all teams to an aligned effort toward achieving our vision. She works to build healthy and scalable internal systems to equip and empower the CareerPlug teams to bring their best for our clients. She loves contributing new ideas and rethinking the status quo. Jenny really connects with the company’s core values, but especially with our intent to “Keep Growing.”
In her non-work life, Jenny enjoys time with her family, playing drums and performing with the Austin Samba School, and finding excuses to be on the lake.
Founder & CEO
Clint founded CareerPlug in 2007 with the simple idea that there was a better way to help employers connect with quality applicants. Today Clint works every day to fulfill CareerPlug’s mission: Make Hiring Easier. Leading by example, Clint loves spending his time developing new ideas and teaching others.
After graduating from the University of Florida, Clint worked in investment banking and strategic marketing; both experiences influenced the development of CareerPlug. He also spent a year away from the business world teaching 5th grade in Boulder.
Clint is passionate about helping others succeed and is involved in numerous mentoring programs. He and his wife, Sarah, are also foster parents. Clint enjoys family time, beach volleyball, and outdoor adventures.
